Community Engagement Officer

You are ready to be scrappy, resourceful, admit when you do not know the answer, and go and find it. You want to shake the tree, rather than look for the lowest hanging fruit.

You want to work at F4S because you realised how school was so disconnected from the real world. You believe that there is a better way to make kids excited about their future and help them enjoy and fulfilling productive lives.

You believe that schools can use technology to change what they do from the inside-out. You have exciting ideas to bring to the table to help us see things differently and do better. I look forward to working with you.

About the Role

We're looking for a personable, diligent and confident person individual to help us build our Communities team by communicating with existing and potential users and build a community of advocates for Workfinder and our work experience services. This role requires razor-sharp communication skills, deep expertise of social media channels, digital engagement strategies and formats, and exceptional problem-solving skills.

About us:

Founders4Schools is an award-winning EdTech charity dedicated to improving life prospects of students aged 6-24 years. We connect young people with professionals and community leaders, with the aim of improving their future employment prospect and closing the skills gap that holds back economic growth.

Our proprietary technology platform enables educators to invite business leaders and other professionals to meet their students and share their stories. Since 2013, Founders4Schools has helped open the eyes of over 200,000 young people to the opportunities that are out there.

We are seeking a Community Engagement Officer to help us ensure that all young people gain meaningful exposure to the world of work between the ages of 6 and 24 through our Workfinder services.

We have offices in Central London, Cambridge and Scotland, and this role is based in London. We are happy for job shares and part-time position seekers, as we understand and appreciate a balanced lifestyle of work and family.

What we are looking for:

We're looking for a personable, diligent and confident person individual to help us build our Communities team by communicating with existing and potential users and build a community of advocates for Workfinder and our work experience services. This role requires razor-sharp communication skills, deep expertise of social media channels, digital engagement strategies and formats, and exceptional problem-solving skills.

You will have an integral role in representing the ‘voice’ of our community within the internal team. You will be given the opportunity to contribute to the design and thinking behind our services, in line with the needs and experiences of our users.

This is a great opportunity to work in an exciting start-up environment, with a very supportive team and plenty of opportunities for personal development. We are wholly committed to helping raise the employability and life chances of students across the UK and our dedication to do so motivates us to work hard.

To succeed with us you must have a genuine passion for improving the lives of disadvantaged young people.

In the role you will be expected to:

● Engage with relevant stakeholders to ensure the successful use of Founders4Schools and Workfinder services

● Responsible for customer support, answering questions, resolving issues, and managing any

feedback

● Become a power user of our platforms and it's reporting tools to generate and analyse the

KPIs used to track the engagement and vitality of the community in the data.

● Work closely with Product Team to represent the voice of users

● Discover and communicate issues from the ‘live’ product to the product management team

● Train partner organisations or schools, when needed, on how to use our services

● Communicate with existing users and interest groups across a variety of channels

● Organise and manage focus groups with young people, educators & business leaders

community to help validate the designs of products and features and report on their findings.

● Work with the marketing team as needed with communications, PR, social media, events, content creation and optimise internal communications

● Monitor and manage various social media channels

About you:

  • You will be a ‘natural people person’ – outstanding written and verbal communication skills are a must!
  • You will be a highly motivated and enthusiastic self-starter, with an appetite to learn and grow professionally
  • Team player who will thrive in a fast-paced and constantly evolving environment.
  • You’ll need to be highly adaptable and calm under pressure as this role will be in a fast-paced, high-intensity environment.
  • You will be a good problem solver who loves a challenge.
  • You will have strong organisational skills with the ability to multitask
  • You will be proficient in Google suite and digitally literate, with a willingness to quickly adapt to using different office tools like Asana and Slack
  • Email & social media savvy

  • More information about this role can be found here
  • Apply here